iCracked – A Dependable Service That Fixes iPhones, iPods, iPads and Samsung Galaxy Devices

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iCracked
  • Quality
  • Repair Cost
  • Ease of Use
  • Selling Cost
3.8

We all break our cellphones at one point. It is more or less inevitable. At that point, if you don’t have insurance, you have one of three options: pay the manufacturer an absurd amount of money to fix it, pay some random person a ton of money to fix it, or try and fix it yourself. If none of those options fit the bill for you, though, you may benefit from iCracked.com.

iCracked was founded by two people who wanted to make fixing phones quicker and easier. It isn’t the cheapest service, but all of the iTechs from iCracked are certified and capable.

Prices & ServicesiCracked

The prices for iCracked vary. All of the iTechs are independent contractors, and they essentially set their own prices based on demand, expenses, and other things. The service, from what we’ve heard, is quite excellent. CNET has a fairly detailed report on their experience with iCracked and it is overwhelmingly positive. There really isn’t that much to worry about. All of the iTechs are certified professionals, and if anything does go wrong you will be covered because iCracked offers a 99-year warranty on their services.

Granted, the range of service for iCracked is limited. The service only covers iPhones, iPads, iPods and later models of the Samsung Galaxy and Note series. Even at that, iCracked only covers screen damage for Samsung devices, whereas it covers a range of damage for iPhones. Even if you have a higher end Android like the LG G4, iCracked won’t be able to serve you.

iCracked also only deals with physical damage to the phone. They do not deal with software issues. According to the website, iTechs are only available in the US, UK, and Germany. This means their location service is extremely limited, though they could send you a DIY kit for a set price.

The do-it-yourself replacement kit is still covered by the warranty, but only if the part itself is at fault. It won’t send you a new part because you messed up. The price for these kits vary, but generally range from $45-$160. If you decide that you don’t want the kit after you have purchased it, iCracked will give you a refund minus a 15% restock fee.

iCracked has also just introduced an advantage program. The advantage program basically works as an insurance for your devices. You pay $7/mo for one device, $25/mo for 5 devices, or $45/mo for 10 devices. If anything happens to your device, iCracked will fix the issue for just $25, which is significantly cheaper than the standard cost. However, it is unclear whether or not the advantage program covers mailed in services or DIY kits. Also, unless you are certain you are going to break your phone, the service may not be as cost effective as it seems. While it may benefit some people, it may not be perfect for everyone.

For those looking to get rid of their devices entirely, iCracked does purchase used devices. It will ask you about the condition of the phone, as well as the make and model. However, the prices seem pretty low. When I compared it to buyback offers from cellular carriers, the rate iCracked offered was significantly lower. In fact, just to give you an idea, iCracked was ready to buy my iPad 2 which is a WiFi only model for $5 only. I assure you, I can get a lot more via eBay. But that’s just me.

Becoming An iTech

If you are looking to start in a new industry, iCracked may be a good way to dive in. iTechs set their own prices, and the hours are more or less flexible. It seems like whether or not you would enjoy the job is up to the individual. Some people enjoy it while others really don’t. However, iCracked does offer a lot of support to its iTechs. New workers get their own kit complete with the tools and parts they need to get started, and they have access to a myriad of resources to help them succeed. If you are looking to change things up, you may want to check it out.

The Verdict

iCracked as a service seems pretty great. It can service nearly everyone in the world by one mean or another, and it is a quickly growing service. The cost is a little steep, but it is still more affordable than having the manufacturer do it. It is also better than going to an independent repair service who may or may not have the expertise to actually fix it. It also gives individual contractors the ability to make their own mark on the world. All in all, we recommend it if you are looking for a straight forward and easy repair service for your iPhone or Samsung device.

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